REFUND AND RETURNS POLICY

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition you received it, unused and unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. To initiate a return, you can contact us at sales@acuarealprint.com If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. You can always contact us for any return questions at It is important when you receive your package to check the condition of your product,ventas@acuarelaprint.com , otherwise https://acuarelaprint.com will not be responsible for the damages that the products may present or for the lack of any of the products .Return does not apply if the product presents any of the following cases: • The product has been used. • The box is bruised, dirty, wet or otherwise abused. • The products have non-original labels or factory seals are violated. .This policy is subject to change without prior notice. Below, we detail the cases in which a return can be requested as long as the aforementioned requirements are met Return for damaged product. Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or if you receive the wrong item so that we can assess the problem and correct it. Exceptions/Non-returnable Items Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), personalized products (such as special orders or personalized items) and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns of sale items or gift cards. The maximum period to request a return of the damaged product is 30 working days from the date of receipt of the order. To request a return, you must send an email to Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns of sale items or gift cards. The maximum period to request a return of the damaged product is 30 working days from the date of receipt of the order. To request a return, you must send an email to Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns of sale items or gift cards. The maximum period to request a return of the damaged product is 30 working days from the date of receipt of the order. To request a return, you must send an email toventas@acuarelaprint.com with the following information:-Order number.-Model of the damaged or damaged product.-Quantity (if there are several pieces of the same model).-Photograph of the damaged or damaged product.Your request will be answered within a maximum period of 24 working hours. If the return is authorized by the Customer Service area, you must comply with the following process for the return of a new product: • Return due to an error in the product shipped. • Return due to a product in poor condition. If you received an incorrect product, https://aridiabuenostore.comyou will pick up the wrong product and we will send you the correct product, as long as it is in stock, otherwise you will be given a coupon for the amount paid for the product to exchange it for another purchase in a period of less than 30 business days. You must send a email to ventas@acuarelaprint.comwith the following information:-Order number.-Photograph of the wrong product.-Correct product model.-QuantityExchangesThe quickest way to ensure you get what you want is to return the item you have and, once your return is accepted, place an purchase separately from the new item. Refunds We will notify you once we have received and inspected your return, and let you know whether or not the refund was approved. If approved, you will automatically be refunded to your original method of payment. Remember that your bank or credit card company may take some time to process and post the refund as well.